Clupeidaes

Refund Policy

Overview

This Refund Policy explains the procedures for assessing and fulfilling refund requests, ensuring fairness and service consistency.

Refund Eligibility

Refunds are applicable in cases of billing errors, duplicate charges, or verified service failures. Other requests are evaluated individually.

Non-Refundable Items

Certain digital goods or completely delivered services are non-refundable. Users should review product details prior to purchase.

Refund Procedure

Refund requests must include transaction details and a clear rationale. Approved claims are refunded via the original payment method.

Partial or Conditional Refunds

Partial refunds may be offered for incomplete or unused services. Conditional refunds depend on specific criteria.

Resolving Disputes

For disagreements, relevant evidence is required. Our aim is fair resolutions through open communication.

Refund Processing Time

Approved refunds generally take 5–10 business days, though delays by payment providers may happen.

Exclusions & Limitations

Refunds are not issued for misuse, fraud, or service term breaches. All final decisions are definitive.

Policy Revisions

This policy may undergo updates as needed. The most recent version will always be available here.